This compendium published by Administrative Staff College of India (ASCI) and CISCO presents selective cases on the use of ICT for effective urban governance and service delivery in India. The document includes the following chapters/sections:

I: Water, sanitation and other municipal services

1. GIS and Hydraulic Modelling for a Pilot 24/7 Water Supply in Amaravati
2. Water Supply Distribution & Monitoring System: Nagpur Municipal Corporation
3. Off-Site Real Time Monitoring (OSRT) system for SWM
4. Online Water Quality Monitoring System: Surat Municipal Corporation
5. Providing Installing, Integrating and Automation with PLC / SCADA of existing WTP and ESR at Various locations in Pimpri Chinchwad Municipal Corporation Area
6. Computerized Building Approval System: Coimbatore Municipal Corporation
7. Improving Municipal Revenues using GIS linked Property Data Base: Kanpur Municipal Corporation
8. Using Geographical Information System for Standardized Property Tax Administration at Bruhat Bangalore Mahanagara Palike

II. Internal processes

9. Enhancing Billing and Collection of Revenue by Online Bill Generation: Hyderabad Metropolitan Water Supply & Sewerage Board
10. Biometric Attendance System for Sanitary Workers in Guntur Municipal Corporation
11. Enterprise Resource Planning Software for Better Services: Chennai Metropolitan Water Supply and Sewerage Board
12. Advanced Billing and Collection Utility System: Kerala Water Authority
13. Tulana : Online Application Software for Service Level Benchmarking

III. Citizen interface

14. E-Seva : Government to Citizen Services of Municipal Services in Hyderabad
15. M- Governance : An Efficient way to meet Citizen Expectations: Rajkot Municipal Corporation
16. ICT enabled Strategy for Citizen Services: Municipal Corporation of Greater Mumbai
17. Improving Citizen Services and Governance in Jabalpur Municipal Corporation
18. JUSCO Sahyog Kendra: An Initiative Towards Customer Satisfaction
19. Traffic Information System Initiative: B-TRAC, Bengaluru
20. Green Kerala Express- Towards a Sustainable Future E-Seva , Mumbai ICT, Jabalpur, JUSCO, B-Trac, Mobile Gov Rajkot

The compendium can be downloaded from below: